Terms and Conditions

Last updated: 2024

These Terms and Conditions ("Terms") govern the use of this website and the commissioning of custom board game design and production services provided by Nestinsightanswers. By placing an order or otherwise using this site, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.

1. Who We Are

This website is operated by Nestinsightanswers, a business based in the United Kingdom. We specialise in the design and production of custom, unique board games commissioned by our customers.

• Trading name: Nestinsightanswers
• Address: 143B Meanwood Road, Leeds, LS5 7SU, United Kingdom
• Email: info@nestinsightanswers.com
• Phone: +44 113 384 6897

For any question relating to these Terms, an existing order, or your personal data, please contact us using the details above.

2. Placing and Confirming an Order

Orders may be placed through our website, by email, or by phone. Because each board game is custom-made, we may request additional details, artwork, specifications or approvals from you before production begins.

• An order is considered a request to purchase and does not create a binding contract until we confirm acceptance in writing (including by email).
• We reserve the right to decline or cancel any order prior to confirmation, for example where the requested design is not feasible to produce.
• Once we send you written confirmation of your order, including agreed specifications and price, a binding contract is formed between you and Nestinsightanswers.
• You are responsible for checking that all details provided at the time of order (design files, text, quantities, delivery address) are accurate before confirming.

3. Prices, Payment and What Is Included

All prices are displayed in pounds sterling (GBP) and, where applicable, include or exclude VAT as stated at checkout or in your quotation.

• Custom orders are typically quoted individually based on complexity, materials, components and quantity.
• Full or partial payment may be required in advance of production, as specified in your order confirmation.
• The price includes design and production of the agreed game as specified in the order confirmation. It does not include additional revisions beyond what is agreed, expedited shipping, or customs duties for international deliveries, unless expressly stated.
• We accept payment by the methods indicated on our website or quotation. Payment must be received in full, as agreed, before dispatch of the finished product unless otherwise agreed in writing.

4. Cancellation and Complaints

4.1 Cancellation

If you are a consumer ordering online or by phone, you generally have a right to cancel within 14 days under the Consumer Contracts Regulations. However, because our products are made to your specification and are personalised, this right to cancel does not apply once production has commenced, in accordance with the applicable exemption for bespoke and personalised goods. We recommend contacting us promptly if you wish to cancel before production begins.

4.2 Complaints and Faulty Goods

Under the Consumer Rights Act 2015, goods supplied to consumers must be of satisfactory quality, fit for purpose and as described. If your custom board game arrives damaged, defective, or not matching the agreed specification, please contact us at info@nestinsightanswers.com as soon as reasonably possible, including photographs where relevant, so we can investigate and offer a repair, replacement, or refund as appropriate.

We aim to acknowledge complaints within 5 working days and resolve them promptly and fairly.

5. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.

• Subject to the above, our total liability arising from or in connection with any order shall not exceed the total price paid for that order.
• We shall not be liable for indirect or consequential losses, including loss of enjoyment, business, or opportunity, arising from delays, design limitations, or product misuse.
• We are not responsible for delays caused by circumstances beyond our reasonable control, including material shortages or courier disruption.

6. Cookies

This website uses a single cookie, named consent_ok, which stores your cookie consent choice for a period of one year. No analytics, tracking, or session cookies are set by this site. Advertising measurement, where applicable, only runs after you have given consent, and only on the order confirmation page.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your order shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections applicable in your place of residence.

8. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how your data is used, please refer to our Privacy Policy or contact us directly. If you believe your data protection rights have not been respected, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

9. Contact Us

For any questions regarding these Terms, orders, complaints, or data protection matters, please contact:

• Nestinsightanswers
• 143B Meanwood Road, Leeds, LS5 7SU, United Kingdom
• Email: info@nestinsightanswers.com
• Phone: +44 113 384 6897